Assessment of Students’ Satisfaction on the Restructured Essay

1.0 Introduction At the University of Ghana there are reports that rooms originally built to take two students, are now officially allocated to five students (after minor modifications), but unofficially occupied by as many as eight or nine – to the knowledge of the university authorities! Apart from the obvious hygiene and health hazards posed, what kind of ambience does this provide for study after classes? All of which have brought most African universities to a state of serious deterioration. This is evident not only to those who work or study in those universities but to even the most casual visitor. – (Association of African Universities, 2004) Housing is a basic human need in all societies and fundamental right of every individual. In advanced countries, housing is more accessible to all categories of people including the poor and the needy as a result of subsidies from the government. The situation is not the same in developing countries of the world. In Ghana, for example, accessibility to housing by the poor is quite a difficult situation which is worsened by the harsh economic conditions and poor enabling environment. Likewise, accessing housing facilities by Ghanaian students at the university is no exception, especially where such university happens to be the dream destination of most Ghanaians entering into tertiary institution. In tertiary institutions worldwide, the provision of accommodation to the students’ population takes different models. This includes; non-residential, where students source for their own accommodation. Residential, where the university houses all its students and dual-residential, where the university houses its student population for a period of time only, probably the first and final year, while the students during the remaining period source for their own accommodations. The experiences of students in tertiary institutions in sourcing and securing for their own accommodation around university communities are likely to be interesting and significant. However, it is worth noting that, University of Ghana, the nation’s premier university has gone through a series of development when it comes to how to accommodate its students, both undergraduates and postgraduates. 1.1 Research problem University of Ghana has undergone a series of reforms when it comes to the residential policy for its students. The ever increasing number of enrollees in the institution is what defines this restructuring of the policy governing students’ accommodation over time. In the past two years what the incumbent vice chancellor of the university term as â€Å"Decongestion† has taken place in anticipation to the fulfillment of the university achieving efficiency in its field of operation. The drive has also been fast tracked by his informal goal that the university should achieve a world-class status. Effective August, 2011, the university effectively implemented its decongestion policy allocating rooms to a maximum of three (3) students and four (4) students in the main halls and annexes respectively. This was done to address the problems of overcrowding that resulted in adverse effects of poor sanitation, pressure on residential utilities such as reading rooms and libraries, kitchen and washrooms, among other poor conditions for effective personal studies by students. Residential facilities have been increased to make the policy successful. Even though, the problem of inadequate accommodation for students is not entirely solved, the restructuring have been effective since its implementation, and it is worth investigating the effects of the new policy, whether it has achieved its goal or it is towards achieving its intended goal or otherwise. 1.2 Purpose of the study The main reason why this research is being conducted is to evaluate the satisfaction of students with the current students’ residential policy and its effects on their studies. 1.3 Objectives of the study Specific objectives of the study are as follows: 1. To assess students perception of sanitation in the halls/hostels now. 2. To assess students perception of security in the halls/hostels now. 3. To investigate students accessibility to some basic hall/hostel utilities. 1.4 Research Questions 1. What is students’ perception of sanitation in the halls/hostels now? 2. What is students’ perception of security and comfort in the halls/hostels now? 3. What is the accessibility status of students to basic halls/hostels utilities now? 1.5 Relevance of the study As a top university in Ghana and Africa and one which is striving to attain a world class status, adequate facilities should be provided and already existing ones improved, especially standards of services and facilities which include providing conducive on-campus student housing facility. The above research provides the grounding for this study and highlights the areas of new knowledge which are needed; to focus upon students’ satisfaction of residential facilities in University of Ghana. A key question is what is the level of students’ satisfaction with regards to the students housing facility (SHF) in the context of University of Ghana? The study contributes to a better understanding of SRS of UG. The results offer valuable feedback to the university authorities, facility managers and university hostel/hall administrators in terms of the present standards or the need for further improvement of the SHF through effective designs and management. The results will help to formulate guidelines in terms of allocation of rooms to students, maintenance and for future developments of student housing ensuring that the university is able to provide adequate and contemporary on-campus SHF. 2.0 Literature Review 2.1 Introduction This section reviews existing literature on the student residential facilities. It is mainly made up of previous studies, journals, articles, periodicals amongst other sources. They form the secondary source of data to the study. 2.2 The Concept of Student Residential Facility Student housing has long been regarded as an essential component of the facilities provided by the higher learning institutions in assisting students to expand their intellectual capabilities. According to Hassanain (2008), well planned student housing facilities (SHF) promote desirable educational outcomes and help to achieve the broader objectives such as social cohesion and responsible citizenship. An earlier study by Zahran (1972) reveals that a good student housing promotes interactions between roommates of different backgrounds and specializations; and thus broadens the students’ knowledge. Amole (2005) argues that facilities such as study areas or meeting places for academic discussions and social gatherings provided in the student housing will encourage informal intellectual activities outside the students’ own faculties. Price et al. (2003) related student interpersonal growth to adequate facilities and Fay (1981) highlighted the importance of students’ satisfaction in the SHF as a strategy to enhance student development. Despite the importance of SHF, little literature is available to evaluate student opinions of their housing facilities. Most studies on post-occupancy evaluation focus on family housing either public or private residences, investigating the interaction between owner-occupiers or tenants and their housing settings. Majority of these studies utilized the concept of housing satisfaction when evaluating the interactions between the residents and their physical environment (Amole, 2009b). Arguing that housing satisfaction can lead towards improving individual’s quality of life, Salleh (2008) investigates dwelling, housing services and neighbourhood factors that influence the residents of private low-cost housing in Malaysia. The study revealed that the residents are more satisfied with their dwelling units and housing services if compared to their neighbourhood facilities. Elsinga and Hoekstra (2005) study housing satisfaction among European communities and find out that except in Austria, homeowners are more satisfied than the tenants because homeownership provides security, freedom and financial benefits. In contrast, James (2008) analyses the influence of age and type of ownership on the level of satisfaction and establishes that tenant satisfaction increases with the age at a much faster rate than the type of homeownership. However, student housing and family housing are not the same. Student housing comprises of basic bedroom units with other shared facilities such as bathrooms, toilets, laundry, kitchens, common lounges and cafeterias located either per floor level, per block or for the whole student housing accommodation (Amole, 2009a). On the contrary, the basic unit for family housing is a house which includes bedrooms, bathrooms, toilets and a living area all as part of the unit with other housing facilities such as playground, shops and school at the neighbourhood (Parkes et al., 2002). In addition, student housing offers limited security of ownership and freedom if compared to family housing. Therefore, the above findings may not apply in the context of student housing. Studies on residential satisfaction (RS) from the student perspective are mostly focused on factors affecting RS; such as reasons for students to maintain their previous residence (Cleave, 1996) and predictors of student residential satisfaction (SRS) (Foubert et al., 1998; Khozaei et al., 2010b). There are also studies on student housing with narrower scopes such as the effects of floor height on over-crowding (Kaya and Erkip, 2001); students’ perceptions on indoor comfort (Dahlan et al., 2009); students’ sense of attachment with a particular student housing (Khozaei et al., 2010a); coping strategies for students staying in student housing (Amole, 2005) and the relationship between satisfaction and levels of environment (Amole, 2009b). These studies offer little guidance as to whether the students are satisfied with SHF provided. Among the limited studies on SRS are studies by Amole (2007, 2009a), Hassanain (2008) and Radder and Han (2009). Amole (2007, 2009a) investigates RS among students in Nigeria and the findings indicated a low satisfaction with the SHF provided. Radder and Han (2009) researched student satisfaction levels in South Africa and the findings indicated again a level of dissatisfaction with campus residences. Alternatively, Hassanain (2008) found that students in Saudi Arabia indicated a level of satisfaction with the SHF provided. However, the studies were conducted in countries where the culture and climate are different from that experienced in the Southeast Asia region, which is likely to affect the perceived environment of the built environment. Therefore, the results of the studies may not be applicable to the study context. 2.3 Evolution of the accommodation structure Originally, halls in the university were built to accommodate two students per room. This provision was adequate for students because not many people sought for higher education. However, as the population of Ghana increased and the need to seek higher education became prominent in the country, the number students enrolled each academic year increased rapidly as well. Residential facilities were increased and expanded to accommodate the ever increasing number of student intake which demanded restructuring of student residential policy given the limited resources the university had. In the midst of the reforms, beyond the expansion and modification of the original rooms to accommodate two persons at a time, the number increased to five (5) in a room officially, both in the main halls and the annexes. The continuous increase in the student intake amidst the unexpanded residential facilities meant that, not all students could be accommodated on campus, therefore, private hostels began to spring up to absorb the excess students who could not secure accommodation on campus. The private hostels motivation to make profit meant that they charge high prices which were unbearable by many students. This brought about one of the prominent terms that everyone who has passed through the four walls of the University of Ghana is popular with â€Å"Perching†. 2.4 The issue of â€Å"Perching† The word connotes students who illegally share residential facilities with official occupants of a room. This resulted in overcrowding in the halls, putting extreme pressure on washrooms, reading rooms, hall libraries, dry lines, among other facilities that were originally constructed for two people. This was happening who many reforms were going on. The two most popular reforms were the â€Å"in-out-out-in† and the â€Å"in-out-out-out† policies. The former meant that, all first year students were qualified for accommodation on campus, this qualification did not mean automatic allocation of rooms to freshmen but allocation was subject balloting for a â€Å"YES† or â€Å"NO† and second and third year students were to look for their own accommodation. Under this policy, final year students like first year students also qualified to be accommodated on campus; it is however, worth noting that, even for the final year students, because of the limited number of rooms available, allocation of rooms was also done via balloting a yes or no by students. The latter policy, in-out-out-out raised a lot of eyebrows as it meant that only first year students were offered accommodation on campus. And for this policy allocation to level 100 students was automatic and assured. With this policy in place the problem of â€Å"perching† worsened. The official number of occupants in a room almost doubled for almost all the halls of residence. The adverse effects of poor situation created a lot of problems; poor sanitation, insecurity, discomfort, which had direct impact on students’ health, hygiene, and efficiency. 2.5 The current residential policy â€Å"The University of Ghana Hostels with a capacity of 26000 beds, which was to be built at the University of Ghana, Legon, with partnership between the university and six banks was a dream come alive as long as finding a solution to the perennial problem of accommodation in our public universities is concerned† this was an assertion made by Professor C. N. B. Tagoe, Vice Chancellor of the university of Ghana (GhanaWeb, 2008). From the above statement I would to acknowledge the â€Å"Contingency theory† one of the prominent schools under the Open Systems perspective of Organizations. This theory as a branch of systems design emphasizes that design decisions are dependent on environmental conditions. Contingency theory is guided by the general orienting hypothesis that organizations whose internal features match the demands of their environments will achieve the best adaptation. Lawrence and Lorsch (1967), who coined the label â€Å"contingency theory†, argue that different environments place differing requirements on organizations. In a recent review article, Lawrence (1993) provides a partial list of factors that one or another theorist has considered important. They include size or scale, technology, geography, uncertainty, individual predispositions of participants, resource dependency, national or cultural differences, scope and organizational life cycle. With concentration on the resource dependency factor, it is indicative that, the adaptation and realization of the said solution was heavily contingent on the provision of financial resources by the six banks which are external to the organization. As the resources from the external environment was provided by the six banks, the expansion of the residential facilities have been a reality indeed, making it possible to establish four different hostels which accommodates about 7, 120 students. It is a combination of these factors that made it possible for the decongestion exercise in the five traditional halls feasible. Currently, some of the hostels have been restructured into halls and run as the traditional halls. The standard rooms accommodate four (4) persons as the annexes do. With other stringent measures put in place to control â€Å"perching† it is believed that, the purpose for which this restructuring was done is being worked towards. It must be stated categorically that, the main reason for this exercise is to improve students’ efficiency in the university. 2.6 Halls of Residence/Hostels The University believes in community living as an essential part of student life. It is therefore primarily residential, providing accommodation in Halls of Residence for both undergraduate and post-graduate students as well as flats and guest rooms for senior members and guests. There are five halls of residence (available to all students) and several Hostels. The present Halls and Hostels are as follows: Each Hall consists of junior members (students) and senior members (academic and senior administrative and professional staff), and is managed by a Council comprising members elected by persons belonging to the Hall. The Master (or Warden in the case of Volta Hall) is the Head of the Hall. Each Hall has Junior and Senior Common Rooms for students and Faculty, respectively. A tutorial system offers an opportunity for counseling students and ensuring their welfare at both academic and social levels. Students maintain interaction with each other and the wider community through recogni zed clubs and societies. Each Hall has a kitchen and a dining hall to cater for students’ feeding. Chapels and a mosque are also available for use by various religious denominations. A Chaplaincy Board co-ordinate the activities of religious groups. Social life on the campus is organised mainly by the Students’ Representative Council and the Junior Common Room Committees which provide various kinds of social programmes. LEGON HALL: Legon Hall was the first to be built on the permanent site of the University of Ghana at Legon and is, therefore, the Premier Hall of the University. Its foundation tablet was laid during the Michaelmas Term of 1951 and, in September 1952, the first undergraduates were accepted into residence. On Trinity Sunday, 31st May 1953, the first service was held in the Chapel and the first meal served in the Dining Hall. From these events, the Hall took Trinity Sunday every year as its birthday, celebrated by a common â€Å"Feast† for both its Junior and Senior Members. The Hall’s motto, Cui Datum (â€Å"To whom much is given†¦Ã¢â‚¬ ), was selected from St. Luke’s Gospel, in recognition of the special responsibility attached to the Hall’s seniority. Senior Members of t he University may be assigned as Fellows of the Hall by the Vice Chancellor and they usually keep their Fellowship for as long as they remain with the University. Persons of academic distinction outside the University may be elected as Honorary Fellows at a General Meeting of Fellows. The rest of the membership of the Hall is made up of persons in statu pupillari. The governing body of the Hall is the Hall Council, members of which are Fellows of the Hall. The principal Hall Officers are: The Master, the Vice-Master, the President of the Senior Common Room, the Senior Tutor, and the Hall Bursar. AKUAFO HALL: Akuafo Hall was established with the appointment of Professor D.A. Taylor, a Master-designate and a Hall Council in 1953. The Hall Council in 1954 decided to name the Hall Akuafo to commemorate the generous gesture of the farmers of Ghana in giving money for the foundation of the University College. A crest which depicts a cocoa tree, an open book and a drum, designed by Professor W.J. McCallien, and a motto, laboremus et sapiamus, suggested by Professor L.H. Ofosu-Appiah, were adopted by the Council. A commemorative plaque with a Latin inscription composed by Professor L.H. Ofosu-Appiah was set up to show the gratitude of the Hall to the farmers of the country and to the British Government who gave the University College funds for the building of the Hall. The Hall was officially opened on 17 February, 1956, but the first students, numbering 131, came into residence on the 5th October, 1955. The Hall has its own statutes governing the election of officers and the administration of its affairs. Once a year, the Master has to convene a meeting of the Fellows, who form the governing body, to receive his annual report. The Senior Common Room is open to all Fellows and their guests, and the Senior Combination Room to all senior members of the University. Senior Members may also invite students to the Combination Room. COMMONWEALTH HALL: The first batch of students was admitted into residence in Commonwealth Hall at the beginning of the 1956-1957 academic year. In the Lent Term of that academic year, Ghana attained its independence from Great Britain, and the Hall, hitherto known as the Third Hall, was officially christened Commonwealth Hall to commemorate Ghana’s admission into the Commonwealth of Nations. The official opening of the Hall was performed in March, 1957. It is, so far, the only all-male Hall of Residence in the University. The motto of the Hall, Truth Stands, was taken from a quotation from Satyre by John Donne (1572-1631): â€Å"On a huge hill, cragged, and steep, Truth stands and hee that will Reach her, about must, and about must goe† This motto combines both the physical situation of the Hall (on a hillside overlooking most of the University and beyond) and the proper pursuit of a University education, the search for truth. It is the only Hall of Residence in the University which has a theatre and Amphitheatre for lectures and plays. The Coat of Arms of the Hall depicts the strength and unity of purpose of members of the Hall deriving from the bonds of association enjoyed by the individual members of the Hall. High Commissioners of the Commonwealth countries in Ghana are accorded Honorary Membership of the Hall. There is a Hall Council which administers the affairs of the Hall, assisted by the Tutorial Board and the Senior Common Room Committee. VOLTA HALL: Volta Hall started as the Fourth Hall in the 1959-60 academic year, on 16th November, 1960. The University College Council, on the recommendation of the Hall Council, named it Volta Hall. The Hall consists of the main hall originally designed to accommodate 82 students, and an annex with an original capacity for accommodating 198 students, the occupation of which began in January 1966. The motto of the Hall, chosen during the Hall’s tenth anniversary celebrations, is in the Akan language and it is: Akokobere Nso Nyim Adekyee. This means that the secret or knowledge of life and nature is a gift to women as it is to men. The Hall has a governing Body which comprises all the Fellows assigned to it and those elected by the assigned Fellows. The government of the Hall rests with this body which delegates some of its powers to a Hall Council. The Hall Council consists of ten members, including the Warden, the Deputy Warden, the Senior Tutor and the Bursar who are ex-officio members. The day-to-day administration of the Hall is carried out by the Warden with the help of the Senior Tutor, who deals with all students’ affairs, and the Bursar. MENSAH SARBAH HALL: Mensah Sarbah Hall, the fifth Hall of the University, stands in the southern part of the campus. The Hall consists of a main Hall built around a quadrangle and a number of Annexes standing to the north and east. The last two south annexes are attached to the Hall. Until October 1991, Mensah Sarbah was the only co-ed Hall of Residence in the University, which made it quite unique among the Halls. The governing body of the Hall is the Council, which is responsible to the full body of Fellows who form the Senate. Students’ affairs are handled by students’ own elected government headed by a President, while the general administration of the Hall is under the Master who is assisted by the Senior Tutor and Tutors on the one hand and the Bursar on the other. Other Hall Officers are the Chaplai n, who is responsible for the Roman Catholic Chapel, the Prayer Room Warden, who is responsible for the Protestant Chapel, and the Librarian. Senior Common Room affairs are managed by an elected committee under the President of the Senior Common Room. The Hall is named after the famous Ghanaian jurist, writer and statesman, John Mensah Sarbah of Cape Coast. It has been customary for the Hall to celebrate the birthday anniversary of this great man every year. This anniversary is known as Sarbah Day and is highlighted by a dinner and a get-together. The Hall has a crest designed to bring out the principal features of Mensah Sarbah’s life. It consists of three elements: a pair of scales, a stool with a book resting upon it, and a hill surmounted by a castle. The scale signifies the legal profession, the stool and the book symbolise culture while the hill and the castle are intended to depict the familiar landscape of Cape Coast with its many hills and forts. At the same time, the castle is intended to symbolise strength and honour. The Hall’s motto is: Knowledge, Honour, Service – three words which aptly summarise the guiding principles of Mensah Sarbah’s life. VALCO TRUST HOSTELS: The idea to build a grad uate hostel was first nurtured when Legon Hall Annex C was prepared exclusively for graduate students of the Hall. The quest for a suitable accommodation for graduate students gained attention when Valco Trust Fund offered to finance the construction of a graduate hostel. As a further boost to this course, Legon Hall Annex C was converted into an Annex of the Hostel. The Valco Trust Hostel, donated to the University by the Valco Trust Fund to ease pressure on student accommodation, is a block of purpose-built, self-contained flats for 190 students. The Hostel, which was completed in June 1997, is the University’s first hostel for graduate students. A second block with similar facilities was opened in January 2006. Located behind Mensah Sarbah Hall on the southern part of the campus, the flats are arranged in single and double study bedrooms with en suite shower and toilet. There is a shared kitchen for every twelve rooms. Facilities in the hostels include common rooms, washrooms and a restaurant. INTERNATIONAL STUDENTS’ HOSTELS: The International Student’s Hostels are located on the southern part of the campus off the road to the Noguchi Memorial Institute for Medical Research. For a long time, it had been the dream of the University of Ghana to create and strengthen links with other universities in order to enhance the international student presence on campus. The first phase was commissioned in June 1999 and the second in January 2006. The Hostels are co-educational and each has 43 single rooms and 85 double rooms. In addition, there are facilities such as a well-fortified security system, kitchenettes and restaurants. REFERENCES Amole, D. (2005),â€Å"Coping strategies for living in student residential facilities in Nigeria†, Environment and Behaviour, Vol. 37, pp. 201-19. Amole, D. (2009b),â€Å"Residential satisfaction in students’ housing†, Journal of Environment Psychology, Vol. 29, pp. 76-85. Association of African Universities (2004), â€Å"Challenges Facing African Universities: Selected Issues†, African Studies Review (2004) Vol. 47, No. 1, 1-59 Dahlan, N., Jones, P., Alexander, D., Salleh, E. and Alias, J. (2009),â€Å"Evidence base prioritization of indoor comfort perceptions in Malaysian typical multi-storey hostels†, Building and Environment, pp. 2158-65. Elsinga, M. and Hoekstra, J. (2005),â€Å"Homeownership and housing satisfaction†, Journal of Housing and the Built Environment, Vol. 20, pp. 401-24. Fay, G. (1981),â€Å"A model for reviewing growth environments†, Journal of College and University Student Housing, Vol. 11 No. 1, pp. 46-7. Foubert, J.D., Tepper, R. and Morrison, D.R. (1998),â€Å"Predictors of student satisfaction in university residence halls†, Journal of College and University Student Housing, Vol. 21No. 1, pp. 41-6. Hassanain, M.A. (2008),â€Å"On the performance evaluation of sustainable student housing facilities†, Journal of Facilities Management, Vol. 6 No. 3, pp. 212-25. James, R.N. (2008), â€Å"Residential satisfaction of elderly tenants in apartment housing†, Social Indicators Research, Vol. 89, pp. 421-37. James, R.N. (2008), â€Å"Residential satisfaction of elderly tenants in apartment housing†, Social Indicators Research, Vol. 89, pp. 421-37. Kaya, N. and Erkip, F. (2001), â€Å"Satisfaction in a dormitory building: the effects of floor height on the perception of room size and crowding†, Environment & Behavior, Vol. 33 No. 1, pp. 35-53. Khozaei, F., Hassan, A.S. and Khozaei, Z. (2010a), â€Å"Undergraduate students’ satisfaction with hostel and sense of attachment to place: case study of â€Å"universiti sains Malaysia†, American Journal of Engineering and Applied Sciences, Vol. 3 No. 3, pp. 516-20. Lawrence, Paul R. and Jay W. Lorsch. (1967)â€Å"Organization and environment† Boston; Harvard University, Division of Research, Graduate School of Business Administration. Parkes, A., Kearns, A. and Atkinson, R. (2002), â€Å"What makes people dissatisfied with their neighbourhoods?†, Urban Studies, Vol. 39 No. 13, pp. 2413-38. Price, I., Matzdorf, F., Smith, L. and Agahi, H. (2003),â€Å"The impact of facilities on student choice of university†, Facilities, Vol. 21 No. 10, pp. 212-22. Radder, L. and Han, X. (2009), â€Å"Service quality of on-campus student housing: a South African experience†, The International Business & Economics Research Journal, Vol. 8 No. 11, pp. 107-19. Salleh, A.G. (2008),â€Å"Neighbourhood factors in private low-cost housing in Malaysia†, Habitat International, Vol. 32, pp. 485-93. www.ghanaweb.com, (Tuesday, 8th January, 2008) retrieved on 4th October, 2012. www.ug.edu.gh (2012) retrieved on 10th October, 2012 www.ug.edu.gh (2012) retrieved on 2nd November, 2012 www.ug.edu.gh (2012) retrieved on 5th November, 2012